blogONE

Well now, I haven’t had a real tech/rant post in a long time. Either that, or I have been lazy and submitted them all under General.

Around a week ago, after the 17th, my MSN account had been experiencing errors. Whenever I tried signing in on MSN7.5+ (in other words, MSN7.5 and WLM8), the program would sign-in, then immediately freeze. There were NO error messages whatsoever; the program would simply just CRASH! This not only happened on my laptop and my computer at home, but on every computer I tried it on! On my home computer, CPU usage rises to 98%, while on our Lenovos, the CPU usage is at 50%. This led me to suspect that someone had spammed me a lot of custom emoticons in an offline message…reinstalling MSN WON’T fix anything.

Now, not knowing what else I could do, I sent an email to Microsoft, seeking support from their expert technicians.

Here is my first email:

From: -
Sent: Tuesday, October 17, 2006 11:55:51 PM UTC
To: MSSGR.WNLV.NA.US.EN.MSF.SEA.TS.T01.RTG.00.EM
Subject: Windows Live Messenger:I can sign in, but I need:Instant Messages:Offline Instant Messages

Service:
Windows Live Messenger

What type of problem do you have?
I can sign in, but I need something fixed
Instant Messages
Offline Instant Messages

Full Name:
Adwin Lam

What e-mail address would you like a response sent to?
-

Primary e-mail address/member ID associated with the account you are inquiring about:
-

Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.
I believe someone has decided to flood an offline message with custom emoticons. When I sign-in, Windows Live Messenger completely freezes.

I have tried rebooting the machine, but it doesn’t help.

System specs which i think will be of use are:
Intel Centrino Duo 2GHz, 1GB DDR Ram, ATI X1400 512MB.

Frequency of the issue:
Always present

Where are you trying to connect from?
Home

If you have a firewall, which one?
Other

Type of Internet connection:
DSL

The first response I got dealt more with client/program issues…which is understandable I guess:

Hi Adwin,

Thank you for contacting Windows Live Messenger Technical Support. My name is Imee, and I’ll be glad to assist you with your concern.

Based in the information I have received, I understand that you cannot sign-in to Windows Live Messenger. I sincerely apologize for the inconvenience this has caused you. And rest assured that I will do my best to help you with your concern.

Adwin, you are probably experiencing the issue because the Windows Live Messenger you installed may have been corrupted during the download process. What you need to do is to perform a clean installation of Windows Live Messenger. Here is a brief overview of what we will try to do: Remove Windows Live Messenger. Remove the temporary files and folders. Download Windows Live Messenger manually. Install Windows Live Messenger.

To perform a clean installation of Windows Live Messenger, follow these steps:

1. Remove Windows Live Messenger from your computer.

a. In the notification area, right-click the Windows Live Messenger icon, and then click “Sign Out.”
b. Click “Start,” click “Run,” type the following command, and then click “OK”:

control appwiz.cpl

c. In the list of currently installed programs, select Windows Live Messenger, and then click “Remove.”
d. If you are prompted to confirm that you want to remove the program, click “Yes.”

2. Remove the temporary files and folders from your computer:

a. Click “Start,” click “Run,” type “cleanmgr”, and then click “OK.”
b. If you are prompted, click “C:” in the “Select the drive you want to clean up” list, and then click “OK.”

Here are a few things to take note of:
- If you partitioned the hard disk, the CleanMgr utility prompts you to select a drive.
- The Disk Cleanup utility displays how much disk space can be freed.
- This process can take a several minutes.

c. On the “Disk Cleanup” tab, make sure that the following options are selected, and then make sure that no other options are selected:

- Downloaded Program Files
- Temporary Internet files
- Temporary files
- Temporary Offline files
- Offline files

d. Click “OK” two times.

3. Download Windows Live Messenger manually:

a. Start Microsoft Internet Explorer.
b. http://get.live.com/messenger/overview and click on the “Get it free” button.
c. In the “Security Warning” dialog box, click “Save,” and then select the folder where you want to save the downloaded Setup package.

4. Install Windows Live Messenger:

a. Locate the Windows Live Messenger Setup file that you saved in step 3. Use this Setup package name: Install_Messenger.exe
b. Double-click the Windows Live Messenger Setup file for your operating system.
c. Follow the steps in the wizard to install Windows Live Messenger.

I hope these steps resolve your concern with Windows Live Messenger. If you need further assistance, you may contact us at http://support.live.com. For additional information and self-help instructions, visit http://ideas.live.com/programpage.aspx?versionId=0eccd94b-eb48-497c-8e60-c6313f7ebb73

Thank you for contacting Windows Live Messenger Technical Support. Have a great day.

Sincerely,

Imee
Windows Live Messenger Technical Support

Already in my mind, this would not solve my problem. When Microsoft told me to reinstall MSN, I already knew they didn’t know what was going on, or rather, what i was trying to say. Perhaps I needed to re-iterate what I was saying!

Hence, I sent another support ticket:

From: -
Sent: Wednesday, October 18, 2006 3:20:37 PM UTC
To: MSSGR.WNLV.NA.US.EN.MSF.SEA.TS.T01.RTG.00.EM
Subject: Windows Live Messenger:I can sign in, but I need:Instant Messages:Offline Instant Messages

Service:
Windows Live Messenger

What type of problem do you have?
I can sign in, but I need something fixed
Instant Messages
Offline Instant Messages

Full Name:
Adwin lam

What e-mail address would you like a response sent to?
-

Primary e-mail address/member ID associated with the account you are inquiring about:
-

Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.
This is a continuation of support ticket *1022343663.

The information supplied by Imee, the customer technical support who replied to me DID NOT resolve my issue. To recap my problem, I believe someone has spammed offline messages to my account. When I sign-in, the client crashes without an error message and remains frozen. On machine 1 and 2, CPU usage for WLM jumps and REMAINS at 50*. On machine 3, which has less capability than machines 1 and 2, CPU usage remains at 98*.

This not only happens on these computers, but on EVERY computer I try to login to.

Therefore, I have suspicions that there are problems with my account *perhaps there is major lag in retrieving my offline messages, which may contain a spamming of custom emoticons*.

My system specs:
Intel Centrino Duo @ 2Ghz, 1GB DDR RAM, ATIX1400 512MB
*Machine 1 and 2*

AMD Athlon XP 2400*, 1GB DDR RAM, GeForce4MX 440
*Machine 3*

Things to note:
- I have followed Imee’s instructions exactly, numerous times.
- This error occurs on all machines, but just for my account
- refer to SX1022343663ID to see Imee’s response.

Frequency of the issue:
Always present

Where are you trying to connect from?
Home

If you have a firewall, which one?
Other

Type of Internet connection:
DSL

And here is the pretty response I got:

Hi Adwin,

Thank you for contacting Windows Live Messenger Technical Support. My name is Bethel, and I’ll be glad to assist you with your concern.

Adwin, based on the information you gave, I understand that you cannot remove Windows Live Messenger as the advise of the previous agent has given you. You have tried the steps trice and nothing happened or rather it did not resolve the issue and this happens on all the computers that you sign in with.

I understand how confusing and frustrating this issue is, especially when things don’t work the way they’re suppose to. Rest assured that I will do what I can to help you out.

Adwin, seems to me that your Windows Live Messenger might be corrupted that’s why you cannot sign in on it and the first instruction to perform clean installation did not correct the issue either, the best solution I can think of is for you to collect the connectivity logs amd perform a clean installation of Windows Live Messenger on a higher level than before. The connectivity logs will give us information on what is happening inside the system of the program when you try to sign in, I have provided you the steps below to walk you through the whole process of performing it, you patience is very much appreciated, kindly follow the steps as they are listed.

-To generate connectivity logs for Messenger:
1. Install the latest version of Messenger:
a. Go to http://get.live.com/messenger/overview
b. Click “Get it free” or “Download Now” and step through the wizard to install Messenger.

2. Delete the already-existing connection log file.
Note: If connection logging is not already enabled, you will not see the MsnMsgr.txt file. If you cannot find this file, go to step 3.
a. On the “File” menu, click “Open Received Files” to open the My Received Files folder.
b. Exit Messenger if you are already signed in: Right-click the Messenger icon in the notification area at the far right of the taskbar, and then click “Exit”.
c. Go back to the My Received Files folder. Select the MsnMsgr.txt file, and then press DELETE.
Note: If connection logging is not already enabled, you will not see the MsnMsgr.txt file. If you cannot find this file, go to step 3.

3. Turn on connection logging, if this feature is not already turned on.
a. Start MSN Messenger but do not sign in.
b. On the “Tools” menu, click “Options”.
c. In the “Options” dialog box, click “Connection”.
d. If you are using MSN Messenger 7.5 or Windows Live Messenger, click “Advanced Settings”.
e. Under “Connection Logging”, make sure that the “Save a log of my server connections to help troubleshoot connection problems” check box is selected.
f. Close the “Options” dialog box.

4. To sign in to MSN Messenger again, click “Sign In”. The new connectivity log file, MSNMsgr.txt, is generated in the folder described in step 2.

To generate IDCRL Logs:
IDCRL logs can be used to identify Messenger service connection issues. To generate IDCRL logs, follow these steps.

Important: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
http://support.microsoft.com/kb/256986

Warning: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Click “Start”, click “Run”, type “regedit”, and then click “OK” to open Registry Editor.

2. Expand “HKEY_CURRENT_USER”, expand “SOFTWARE”, expand “MICROSOFT”, and then click “IDENTITYCRL”.

3. On the “Edit” menu, point to “New”, and then click “Key”. Type the name “Trace”.

4. Select the key “Trace”. On the “Edit” menu, point to “New”, and then click “Dword value”. Type “Level”. The key “Level” will be created in the right pane of Registry Editor.

5. In the right pane, double-click “Level”.

6. In the “value data” box, type “99″, and then click “OK” to save the changes.

7. Restart the computer.

8. Sign in to Messenger again to let the issue occur again. When you sign in, the log file is generated in the My Documents folder.

9. If you are using MSN Messenger 7.5 , look for the file MSIDCRL.txt; If you are using Windows Live Messenger look for the file Msidcrltrace{7108E71A-9926-4FCB-BCC9-9A9D3F32E423}.txt.

10. Verify that the file has been created, and then follow these steps to turn off IDCRL logging:
a. Repeat steps 1 and 2.
b. In the right pane of Registry Editor, click “Trace”.
c. On the “Edit” menu, click “Delete”.
d. Make sure that the “Level” value registry value has been deleted.

To generate File Replication service (FRS) logs for file-sharing issues:

If you have trouble with replication and cannot transfer changes to your contact, send us the FRS logs. The logs are located in the folder C:\Documents and Settings\\local settings\application data\Microsoft\Messenger\\SharingMetadata\Logs folder.

-To perform clean installation of Windows Live Messenger Level 2

Important: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, visit the following Web site:
http://support.microsoft.com/kb/256986

Warning: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Remove the existing version of Messenger:
a. Sign out of Messenger.
b. Click “Start,” click “Run,” type the following command, and then click “OK”:
control appwiz.cpl
c. In the list of programs, click “MSN Messenger” or “Windows Live Messenger,” and then click “Remove.”
d. If you are prompted to confirm that you want to remove the program, click “Yes.”

2. Delete the C:\Program Files\MSN Messenger folder:
a. Click “Start,” click “Run,” type the following command, and then click “OK” to open a Microsoft Windows Explorer window:
%ProgramFiles%
b. Look for the MSN Messenger folder. If the MSN Messenger folder exists, select the folder, and then click “Delete” on the “File” menu.

3. Delete the registry keys that are associated with Messenger:
a. Click “Start,” click “Run,” type “regedit”, and then click “OK” to open a Registry Editor window.
b. Double-click “HKEY_LOCAL_MACHINE,” double-click “SOFTWARE,” and then double-click “MICROSOFT.”
c. Click “MSNMESSENGER,” and then press DELETE to delete the registry key.
d. Double-click “HKEY_CURRENT_USER,” double-click “SOFTWARE,” and then double-click “MICROSOFT.”
e. Click “MSNMESSENGER,” and then press DELETE to delete the registry key.

4. Restart your computer.

5. Reinstall Messenger:
a. Start Internet Explorer.
b. Visit the following Web site:
http://get.live.com/messenger/overview
c. Click “Get it free” or “Download Now.”
d. In the “Security Warning” dialog box, click “Run,” and then complete the installation.

I hope these steps resolve your concern with Windows Live Messenger. If you need further assistance, you may contact us at http://support.live.com. For additional information and self-help instructions, visit http://ideas.live.com/programpage.aspx?versionId=0eccd94b-eb48-497c-8e60-c6313f7ebb73.

Thank you for contacting Windows Live Messenger Technical Support. Have a great day.

Sincerely,

Bethel
Windows Live Messenger Technical Support

Now, this response pissed me off a bit more, because good ol’ Bethel here told me I had a corrupted installation. Wow, does this mean every machine I’ve attempted signing onto has a corrupted MSN installation!? Is it corrupted because my friends can sign on, but I cannot!? OH MY GOSH, IT MUST BE TRUE!

So, to verify this, I sent another email:

From: -
Sent: Thursday, October 19, 2006 3:42:58 PM UTC
To: MSSGR.WNLV.NA.US.EN.MSF.SEA.TS.T01.RTG.00.EM
Subject: Windows Live Messenger:I can sign in, but I need:Instant Messages:Offline Instant Messages

Service:
Windows Live Messenger

What type of problem do you have?
I can sign in, but I need something fixed
Instant Messages
Offline Instant Messages

Full Name:
Adwin Lam

What e-mail address would you like a response sent to?
-

Primary e-mail address/member ID associated with the account you are inquiring about:
-

Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.
This is in reply to my two previous support tickets, 1022343663 and 1022378493, handled by Imee and Bethel, respectively.

To recap, when I sign into my account on MSN7.5 and higher, the client freezes and crashes without any error message. The support supplied by both technicians have suggested a CLIENT ERROR, but I disagree. I believe it is a SERVER ERROR, where an influx of offline messages are causing my account to fail. Where is my proof? I have this error on EVERY machine - does this mean I have to reinstall WLM/MSN on every machine I come across? I hope not!

When I sign onto my account with Windows Messenger 4.7 and Web-Messenger, this error does not occur. Perhaps this is because these are unable to receive offline messages!

On MSN7.5 and higher, after I sign-in and cause an error to occur, and after ending the process *not responding*, other accounts can sign-in without problem. Thus, reinforcing my hypothesis that it is NOT a client-issue, but a SERVER ISSUE.

I have also tested this with other Passports *ie. mailing addresses with Yahoo, Spymac etc.* and there are no errors with those. Others using Gmail also do not have errors. Once again, proof that there is an error with MY account - not a client one, but a SERVER one.

If possible, I am authorizing Microsoft technicians to wipe out all offline messages stored under my account on the server. I believe this may also free up any excess bandwidth taken by my account.

Machines tested on:
*12** Lenovo Thinkpad R60 *Intel Centrino Duo 2GHz, 1GB DDR RAM* and *1* AMD Athlon XP 2400* 1GB DDRM RAM

Frequency of the issue:
Always present

Where are you trying to connect from?
Other

If you have a firewall, which one?
Other

Type of Internet connection:
DSL

Would you like to guess what I got in response? Nothing as stupid as a corrupted install, but something almost equally silly…:

Hi Adwin,

Thank you for contacting Windows Live Messenger Technical Support. My name is Mark, and I’ll be glad to assist you with your concern.

First off let me apologize for the delay in answering your e-mail. I truly appreciate your patience. My full attention is now being directed in resolving your issue.

I understand that Imee and Bethel gave you steps how to perform a clean installation of your Windows Live Messenger. You did encounter freezing and crashing supported by the proofs you’ve given us. I apologize for the inconvenience this ongoing issue has caused you. Allow me to provide additional troubleshooting steps so we can immediately resolve your issue.

Adwin, frequently, you can identify a problem with MSN Messenger if you experience the following symptoms: it disappears from the display area; stops responding; visibility of an error message that states that MSN Messenger has experienced an exception and must quit.

In order for us to resolve this issue, I will be asking you to capture a log file that can be used to troubleshoot problems that you may experience in MSN Messenger, follow the steps that are appropriate to the operating system that you are using immediately after MSN Messenger stops responding.

- Microsoft Windows 2000, Windows XP, Windows Server 2003
a. Click “Start,” and then click “Control Panel.”
b. Click “Performance and Maintenance,” and then click “Administrative Tools.”
c. Open Event Viewer, and then double-click the Application log book icon in either the left pane or the right pane.
d. Sort the events in the right pane of the log by event number, and then scroll to the events labeled “1000″ and “1001.”
e. Locate events that are marked with a red X and that have Messenger or Messenger 8.0 Beta in the “Source” column. Next, locate the events that have a date and time that are close to the date and time when the errors occurred.
f. Double-click the event that you want to examine.
g. In the upper-right corner, click the icon that looks similar to two pieces of paper below the down arrow. The error information is copied to the Clipboard.
h. Attach the error information as a file to your e-mail response. If you find multiple “1000″ or “1001″ errors that were generated by Messenger or Messenger 8.0 beta, copy as many of those as possible. If you are sending more than one error message, provide the dates and times that the errors occurred. If you recall specific behaviors that occurred during those dates and times, describe that behavior.

- Microsoft Windows 98, Windows Millennium Edition
a. Determine whether you have user profiles set up.
Note The Dr. Watson log file is stored in the Application data folder. If you have user profiles set up, the location of the Dr. Watson log file may vary.

To determine whether you have user profiles set up:
i. Click “Start,” click “Run,” type “CONTROL Password.cpl”, and then press ENTER.
ii. In the “Password Properties” window, click the “User Profiles” tab. If the “Users can customize their preferences and desktop settings” check box is selected, you have profiles set up.
b. Locate the Dr. Watson log file in the application data folder.

– If you have user profiles, follow these steps:
i. Click “Find,” and then select “Files or Folders.”
ii. In the “Look in:” box, select the C:\Windows\profiles\< sign-in name>\application data path. The sign-in name is the name that you use to log on to Microsoft Windows.
iii. In the “Named” box, type “dw.log”, and then click “Find Now.”

– If you do not have user profiles, follow these steps:
i. Click “Find,” and then select “Files or Folders.”
ii. In the “Look in:” box, select the C:\Windows\application data path.
iii. In the “Named” box, type “dw.log”, and then click “Find Now.”

Attach the file when you respond to our e-mail.

I hope these steps resolve your concern with Windows Live Messenger.
If you need further assistance, you may contact us at http://support.live.com. For additional information and self-help instructions, visit http://get.live.com/messenger/overview.

Sincerely,

Mark
Windows Live Messenger Technical Support

Now, Mark here said I could SEND A REPLY to them with the attached logs! I never knew that I could send replies to these “ghost” email addresses of the technical support! So I tried it out, with all my logs generated, with high hopes as well!…

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.
- Show quoted text -

MSSGR.WNLV.NA.US.EN.NCO.QUE.TS.T01.SPT.00.EM@css.one.microsoft.com

Final-Recipient: rfc822;MSSGR.WNLV.NA.US.EN.NCO.QUE.TS.T01.SPT.00.EM@css.one.microsoft.com
Action: failed
Status: 5.2.3
Diagnostic-Code: smtp;450 5.2.3 Msg Size greater than allowed by Remote Host

———- Forwarded message ———-
From: AddONE Lam < ->
To: Microsoft Customer Support
Date: Sat, 21 Oct 2006 16:53:29 -0400
Subject: Re: SRX1022451276ID - Windows Live Messenger:I can sign in, but I need:Instant Messages:Offline Instant Messages
Mark,

At first I did not know replies to these support addresses would go through, and I still don’t, so this one is on a whim.

Attached are my connectivity log and IDCRL logs. When I was checking FRS logs, they only seemed to be up to-date to October 17th - days before these errors occur.

When checking the Event Log (under Aministrative Tools), there are no MSN events from 1000-1001. However, there are MSN instances at event #2, but there are no explicit “ERROR” types listed. Also, these are also only up to-date to October 17th.

To further confuse and frustrate, most log files they should have been updated with error messages today have NO updates whatsoever. In other words, many of the records have been left off at October 17th.

There is one piece of extra information I would like to provide. I have noticed that when I restart or shutdown this machine, an error window displays saying something similar to “.NET Broadcast Event Window”. I do not know if this has any relevance to my problem.

Thank you,
Adwin

Well, that is a stupid piece of shit, isn’t it? I GUESS WE CAN’T SEND REPLIES WITH ATTACHED LOGS, OR SEND REPLIES AT ALL, MARK!

Knowing that I was reaching the end of my problem, I decided to fire off one more email, referring to this most recent email:

From: -
Sent: Saturday, October 21, 2006 10:05:53 PM UTC
To: MSSGR.WNLV.NA.US.EN.MSF.SEA.TS.T01.RTG.00.EM
Subject: Windows Live Messenger:I can sign in, but I need:Instant Messages:Offline Instant Messages

Service:
Windows Live Messenger

What type of problem do you have?
I can sign in, but I need something fixed
Instant Messages
Offline Instant Messages

Full Name:
Adwin Lam

What e-mail address would you like a response sent to?
-

Primary e-mail address/member ID associated with the account you are inquiring about:
-

Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.
This is in reply to support ticket *1022451276. Email replies could not be sent, so the only other way was to reply through here again.

I cannot attach my connectivity log and IDCRL logs via this, so I do not know how to send it to Windows Technicians for examination if I cannot reply via email. When I was checking FRS logs, they only seemed to be up to-date to October 17th - days before these errors occur.

When checking the Event Log *under Aministrative Tools*, there are no MSN events from 1000-1001. However, there are MSN instances at event *2, but there are no explicit “ERROR” types listed. Also, these are also only up to-date to October 17th.

To further confuse and frustrate, most log files they should have been updated with error messages today have NO updates whatsoever. In other words, many of the records have been left off at October 17th.

There is one piece of extra information I would like to provide. I have noticed that when I restart or shutdown this machine, an error window displays saying something similar to “.NET Broadcast Event Window”. I do not know if this has any relevance to my problem.

Frequency of the issue:
Always present

Where are you trying to connect from?
Other

If you have a firewall, which one?
Other

Type of Internet connection:
DSL

However…the response I got really set me over the edge. It was garbage, absolutely garbage. Either this fellow didn’t check up on the support ticket number I referred to, which referred to more support numbers…or he is a robot:

Hi Adwin,

Thank you for contacting Windows Live Messenger Technical Support. My name is Monch, and I’ll be glad to assist you with your concern.

Based on the information I received, I understand that you’re having troubles signing in to Windows Live Messenger. It gives you a number code. I apologize if this issue has caused you any inconvenience. Please know that I will help resolve this problem in the quickest way possible.

Adwin, we will need more information to better understand your issue. Please provide us with the following information so we can find the correct resolution to your problem.

Please respond to this message and include answers to the following questions so that we can work to resolve your issue.

1. What version of Messenger are you using?

2. What is the operating system on the computer?

3. What is the exact error message that you receive?

4. Were any changes made on your system before this problem started to occur?

5. What steps did you follow before the error occurred?

6. Are you experiencing this issue on all the computers that you use or on only one computer?

7. Are all users on this computer experiencing the same issue?

8. Did you start to experience this problem after a Messenger upgrade?

9. Can you send us a screenshot of the issue?
a. Press CTRL and PRINTSCREEN (PrtScn) at the same time.
b. Click “Start,” click “Run,” type “WordPad,” and then press ENTER.
c. When a WordPad document window opens, press CTRL and V at the same time. The screenshot image will be pasted into the document.
d. Save the document, and then send it to us with your response.
I hope these steps resolve your concern with Windows Live Messenger. If you need further assistance, you may contact us at http://support.live.com. For additional information and self-help instructions, visit http://ideas.live.com/programpage.aspx?versionId=0eccd94b-eb48-497c-8e60-c6313f7ebb73.

Thank you for contacting Windows Live Messenger Technical Support. Have a great day.

Sincerely,
Monch
Windows Live Messenger Technical Support

Now, my problem wasn’t solved at all. AT ALL. And hurray for studying for midterms at the same time eh? Defeated, I went and got a new Passport account and imported my contacts. Now I am waiting for all of them to recognize that I have a new account. I think my name was clear enough…

THIS IS ADWIN LAM: SOMEONE SCREWED MY ACCOUNT, SO HERE’S A NEW ONE! THIS IS JUST AN MSN ACCOUNT, EMAIL IS STILL —-

Microsoft was nice enough to send me a follow-up survey to see how well their experts did:

How did we do? Do you have 3-5 minutes for feedback on the support we provided to you? Your feedback will enable the Windows Live Messenger Support team to improve your future support experience. We would love to hear from you!

Please click here to give us your feedback: -

Sincerely,
Your MSN Support Team

_____________________

This e-mail was sent on behalf of Microsoft Corporation through Maritz, a survey vendor commissioned by Microsoft to capture feedback on your recent support experience. For information about Maritz’ relationship with Microsoft, please click here http://www.microsoft.com/mscorp/marketing_research/English.asp.

Please note that Maritz solely conducts the satisfaction survey on behalf of Microsoft. If your issue has not been resolved, please contact Windows Live Messenger support again for further assistance.

Microsoft is committed to protecting your privacy. Please click on the following link to review the Microsoft privacy statement: http://www.feedbackpage.com/MSPrivacy/Privacy_enus.mht. If you prefer not to receive e-mail invitations from Maritz on behalf of MSN Support, please click here: http://www.feedbackpage.com/msnsrvy/SurvOptout.asp?UID=7416810&UPW=QER4BCCXJJIHN5Q1JEX9&SID=5&LNG=ENU. We will promptly update your preferences; however, you may receive previously initiated invitations during that period.

Microsoft Corporation
One Microsoft Way
Redmond, WA 98052

Needless to say, I didn’t rate them nicely. Get some competent technicians or actually go into our accounts when we give you written consent (not that you don’t without our consent already), Microsoft. Oh, my mistake, maybe I need to re-install whatever shit you have, generate numerous logs and send them nowhere.